Creating user-friendly software by asking the right questions
SmartView, Berlingers’ monitoring solution for temperature sensitive pharmaceutical and clinical products needed an upgrade.
SmartView is used in Berlinger’s key segments: Clinical Trial, Pharma & Life Sciences and Global Health. Each segment consists of an ecosystem of partners and systems with different requirements. Luminis helped to uncover the needs of the end users, and designed a new SmartView User interface in line with those needs.
Berlinger is a family-owned Swiss company that develops, produces, and distributes innovative solutions for monitoring temperature-sensititive pharmaceuticals. Their hardware and software solutions for site and in-transit temperature monitoring improve efficiency for excursion management and increase patient safety.
User research and usability tests
The main challenge our team faced when they started optimizing Smartview was making the existing software more user friendly.
The easiest way to design user friendly software is often starting from scratch but in this case we were improving the existing software and its many integrations. This meant starting with a thorough analysis of the current software as well as getting a grasp of the end users’ needs.
The Luminis Designers initiated and facilitated interviews with Berlingers’ clients and started usability testing. This gave clients the opportunity to give honest and valuable feedback for improvements of the design.
Fast and flexible for a better usability
Our team took on the challenge of designing the new interface for Smartview.
The tools that Luminis used for the usability testing made it very easy to share the designs back and forth in order to give feedback. Their solutions worked well for getting feedback from Berlinger’s clients but it also helped the team at Berlinger give feedback on the designs, and make changes instantly.
There are still a lot of the newly designed functionalities being implemented by the Berlinger team with every update of the Smartview system.Step-by-step we made the software more userfriendly for different companies and different stakeholders to be able to navigate through SmartView with ease. With a focus on usability, and with the clients’ needs always on top of mind.