In de media lees je met enige regelmaat over wat er niet goed gaat bij dienstverlening van grote overheidsinstanties zoals de Belastingdienst. Vanuit mijn rol als Digitaal Strateeg richt ik me op de dienstverlening richting burgers en bedrijven, en de...
-In my first years as a UX designer, about 15 years ago, there was one question I feared: “Can you prove that your design will actually result in a good user experience?” I did not know how to prove that my work...
-At Luminis we see user experience and usability as crucial factors in developing successful mobile and web apps. We are always looking for ways to improve the way we as a team collaborate and work towards delivering those great applications. One...
-One of the most important parts of your work as a designer is developing empathy with a group of people. Of course, talking to people face-to-face works best. Whether you’re interviewing people or observing how people use the product, you’ll...