One of the most important parts of your work as a designer is developing empathy with a group of people. Of course, talking to people face-to-face works best. Whether you’re interviewing people or observing how people use the product, you’ll...
It’s Monday morning. You’re driving to work where an awesome project is waiting for you. Only minutes later, your excitement is crushed because you’re trapped in a traffic jam. And why? Because somebody was speeding and caused an accident. Now,...
I’m a designer of digital products. The past 20 years my work was primarily focussed on GUI – Graphical User Interfaces. Until now. With the rise of voice-controlled digital assistents from Amazon, Google and the others, a new way of...
Non-fiction books can be insightful, but I have noticed that I’d expect those insights to come back to me right when they would be helpful –– like when there’s an obstacle in a project, I will have an “a-ha” moment...